“All of which leaves riders wondering why Amtrak has spent so much effort advertising its free Wi-Fi as a reason to take the train when the service is so unreliable. “They oversold the service, and now customers feel like they are not getting what they were promised,” said Jean-Pierre Dubé, a professor of marketing at the University of Chicago Booth School of Business.”
Amtrak Wi-Fi: The silent, hash-tagged screams | The Economist
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Find the Infamous (And Incorrect) Use of "Infamous" In Each of the Attached Ask me anything
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